Returns and refund policy

Seller identification:

The website is managed by the following person, who is responsible for publication and for processing personal data: Damien Riou EI.

Publisher of the Robe Communion website, 15 rue des Halles, 75001 Paris, France.

Registered with the Paris Trade and Companies Register (RCS) under number 880835095

Returns and right of withdrawal:

In accordance with article L.221-18 of the French Consumer Code, the Customer has 14 days from receipt of the products to exercise their right of withdrawal, without having to give reasons or pay any penalty.

However, return costs are paid by the Customer.

Here is the returns procedure:

Exchanges and returns can be made within 14 days of receiving your order.

If you wish to exercise this right, please contact us, explaining the situation and what you would like as precisely as possible.

Here is how the process works:

A. You want to return or exchange an item that doesn't suit you.

- Check that you are within the 14-day period.

- Preferably keep the tags attached: an item whose tags have been removed can no longer be resold as new, and its loss of value may be deducted from the refund.

- Preferably return the item in its original packaging: missing or damaged packaging may count towards the loss of value deducted from the refund.

- You can try the item on as you would in a shop; if it has been worn beyond simply trying it on, or washed, its loss of value will be deducted from the refund, up to its price.

Then contact us (product photos optional, to speed things up) via the contact form.

You will receive a returns form, which you need to fill in and put in your parcel.

You can also download this form from your customer account.

If you don't have a printer, don't worry: copy out everything on the returns form and put the sheet of paper in your parcel.

Make sure you haven't forgotten anything:

- The order number.

- The names of the items returned.

- What you would like (refund, voucher, exchange).

Then send the product back to the address shown on the returns form, no later than fourteen days after telling us of your decision; please note that you pay for this return.

Finally, once we receive the item, it will be inspected and, depending on your request, exchanged or refunded.

Please note that we reserve the right to refuse returns that were not notified to us within the withdrawal period. If a product has been handled beyond what is necessary to establish its nature, characteristics and functioning (used, worn beyond simply trying it on, washed, damaged or incomplete), we will deduct its loss of value from the refund, which may be up to its price.

Once the return has been received and inspected, you will receive a confirmation email stating the amount refunded.

The refund is made no later than fourteen days after you told us of your withdrawal, to the payment method used for the order. We may, however, withhold it until we have received the goods or until you have provided proof of sending them, whichever happens first: until we have one or the other, no refund is due, even if these fourteen days have passed.

Cancellation form

(Please complete and return this form only if you wish to withdraw from the contract.)

To Damien Riou EI, 15 rue des Halles, 75001 Paris, France, contact@robe-communion.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.

If you asked for an exchange, you will also receive a confirmation email and a new tracking number.

B. You want to return a faulty item.

We do everything we can to make sure every item is of the best possible quality and arrives in very good condition.

However, if there is any problem at all, we apologise in advance.

In that case, here is the procedure:

- Fill in the contact form and attach photos of the product. They should show the whole product, then its defects.

- Never clean or wash an item, even if it has a stain, whatever its defect: please let us know before doing anything so that we can guide you. Return costs for a faulty or non-conforming item are paid by us.

- Your request will be handled within 48 hours.

- You can choose between a refund, a voucher or an exchange.

Your satisfaction is our main goal.

C. Products that cannot be returned

Some products, by their nature, cannot legally be returned.

This includes products unsealed after delivery that cannot be returned for hygiene or health protection reasons.

Cancel my order (withdrawal)

You have 14 days after receiving your parcel to tell us you are withdrawing, then 14 days to send the product back to us.
The cost of sending the product back is paid by you.
If the product has been used beyond simply trying it on, or comes back damaged or incomplete, the refund may be reduced accordingly.

Complaints:

You can make a complaint via the contact form or by post to Damien Riou EI, 15 Rue des Halles, 75001 Paris, France.

Please note, however, that in some cases, to get your parcels to you faster, they may be shipped in two separate orders.

So don't hesitate to contact us if you have ordered several products and have any doubt about this.

DISPUTES:

Any dispute relating to the existence, interpretation, performance or termination of the contract between the Seller and the Customer, even where there are several defendants, will, failing an amicable agreement, fall under the exclusive jurisdiction of the French courts.

However, it is also possible to use a mediator.

Here are the mediator's details:

Website: https://www.mediateurfevad.fr/

Postal address: Médiateur de la consommation FEVAD – BP 20015 – 75362 PARIS CEDEX 8, France