Privacy Policy

Last updated: 10 October 2026

Who is responsible for your data?

Damien Riou, sole trader (entrepreneur individuel, EI), publisher of the Robe Communion website, 15 rue des Halles, 75001 Paris, France. For any question about your data or to exercise your rights: contact@robe-communion.com.

What data do we use, and why?

Processing and delivering your order, handling returns and customer service

Data: name, delivery and billing addresses, email, phone number if you provide it, order contents.
Legal basis: performance of the contract.
Retention: for the duration of the order and the legal guarantees, then archived.

Keeping our accounts

Data: order and payment data shown on the invoice.
Legal basis: legal obligation.
Retention: 10 years (French Commercial Code, article L. 123-22).

Processing a cancellation request sent via the online form

Data: first name, last name, email, order number and, if you provide them: dates, phone number, reason, message, photos.
Legal basis: legal obligation (French Consumer Code, article L. 221-21).
Retention: the request is kept for 5 years as proof; photos are deleted after 6 months.

Replying to your messages

Data: name, email, message and order number if you provide it.
Legal basis: legitimate interest (replying to your request).
Retention: for as long as it takes to handle your request.

Reminding you of a basket you didn't complete

Data: email entered during checkout, basket contents.
Legal basis: legitimate interest (helping you complete a purchase you started), with the option to refuse these emails at any time.
Retention: 3 years after the basket.

Sending you offers on products similar to those you have bought

Data: email.
Legal basis: legitimate interest, with the option to refuse in every email (French Postal and Electronic Communications Code, article L. 34-5).
Retention: 3 years after your last purchase.

Sending you our newsletter, if you sign up

Data: email.
Legal basis: your consent, which you can withdraw at any time using the unsubscribe link.
Retention: until you unsubscribe, and at most 3 years without opening our emails.

Securing payment and preventing fraud

Data: payment data, processed directly by our payment providers. We never see your card number.
Legal basis: legitimate interest and legal obligation.
Retention: as set by the payment provider.

Who receives your data?

Cloudflare, Inc., our host, for the operation and security of the website.
Our payment providers: Stripe (bank card, Klarna, Apple Pay, Google Pay).
Our suppliers and carriers, only to ship your parcel (name, address, phone number).

We never sell or rent your data.

International transfers

We may transfer, store and process your data outside the country where you live, with the providers and suppliers who help us process your order. When one of them is located in a country that the European Commission does not recognise as offering an adequate level of protection, we only pass on what is needed to fulfil your order.

Your rights

You can request access to your data, its correction, its deletion, restriction of its use and its portability, and you can object at any time to receiving marketing emails (unsubscribe link in every email, or a simple request to contact@robe-communion.com). We reply within one month.

If you believe your rights are not being respected, you can lodge a complaint with the CNIL, the French data protection authority, or, if you live in the United Kingdom, with the ICO (ico.org.uk) (www.cnil.fr).

Cookies

The website only uses cookies needed for it to work: basket, security and payment. They are not used for advertising or audience measurement, so they do not require your consent. You can block them in your browser, but the basket and payment may then stop working.

Updates

This policy may change; the date of the latest update is shown at the top of this page.

Legal notice

The website is managed by the following person, who is responsible for publication and for processing personal data:

Damien Riou EI.

Registered address: 15 rue des Halles, 75001 Paris, France.

Registered with the Paris Trade and Companies Register (RCS) under number 880835095

Website terms of use

This website is used and operated in accordance with French law.

When you use this website, these terms and conditions apply.

By using it, you acknowledge that you have read, understood and accepted these terms and conditions.

They may be changed at any time without notice.

The publisher of the website cannot be held liable if the website or service is misused.

Hosting provider details

Cloudflare, Inc.

101 Townsend Street

San Francisco, CA 94107

USA

Limitation of liability

The information on this website is as accurate as possible and the website is updated regularly.

However, mistakes happen and it may contain some omissions, inaccuracies or gaps.

If you spot one, or something that looks like a malfunction, please report it by email, describing it as clearly as possible.

That is, by giving the page, the action that caused the malfunction, the computer you use and the browser.

Any content you download from the website is downloaded at the user's own risk (and, of course, under their sole responsibility).

The publisher therefore cannot be held liable for any damage of any kind to your computer (or for any loss of data or other loss caused by a download).

Where a hyperlink on the website points to another website, the publisher cannot be held liable for it.

Disputes

These terms are governed by French law.

Any dispute arising from the interpretation or performance of these terms will fall under the jurisdiction of the competent French courts.

The reference language for settling any dispute is French.

Intellectual property rights

Please note that the distribution, adaptation, modification, reproduction, publication or retransmission of any content, even in part…

Is completely and strictly prohibited without our WRITTEN permission.

Doing any of these things, by any means, is an infringement punishable under article L.335-2 (and the following articles) of the French Intellectual Property Code.

Such a breach may give rise to civil or criminal liability.

In addition, the owners of the copied content may take legal action against you.

The publisher of this website also owns the “database producer rights” referred to in Book III, Title IV, of the French Intellectual Property Code (Law no. 98-536 of 1 July 1998) on copyright and databases.

If you need information or permission, contact us by email.

We have specific permissions and conditions for the press.

Terms of service

The website uses HTML5, CSS3 and JavaScript.

To use this website in the best conditions (usability, graphics, etc.), we recommend a modern browser such as Safari, Chrome or Firefox.

Exclusions and information

We do everything in our power to provide you with the most reliable information possible and to keep the website up to date.

However, some errors or omissions may of course occur.

As a visitor, we therefore recommend that you always check the accuracy of the information with us, and let us know if you think a change would be useful.

Under no circumstances can we be held liable for the use you make of this information or for any direct or indirect damage resulting from it.

Hyperlinks

The website has no means of controlling the websites linked to it.

It is therefore not responsible for the availability of these websites or external sources, and gives no guarantee about them.

It cannot be held liable for any damage of any kind.

Resulting from the content of these websites or external sources, in particular the information, products or services they offer, or from any use that may be made of them.

The risks associated with such use…

Are borne entirely by the visitor, who must comply with their terms of use.

In addition, a link to another website to complete requested or searched information in no way means that the publisher of the website accepts any responsibility for the content or use of that website.

It is therefore up to you to take the usual precautions.

These precautions are necessary to make sure that what you choose to use is free from errors

And from destructive elements such as trojans, viruses, etc.

Limitation of liability

Apart from the legal guarantees of conformity and against hidden defects, which always apply, no other guarantee is given to the customer, who is responsible for stating their needs clearly and for keeping themselves informed.

If information provided by the website seems inaccurate, it is the visitor's duty to check the consistency or plausibility of the results obtained.

The website can never be held liable towards third parties for the use the customer makes of the information (or lack of it) contained in the products, including on any of its websites.